Privacy Policy

MotorInspect

Effective Date: 25 July 2026

1. Introduction

MotorInspect ("MotorInspect", "we", "our", or "us") is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and any other applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, request a quotation, make a booking, purchase our services, or otherwise interact with MotorInspect.

By using our website or engaging our services, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

2. About MotorInspect

MotorInspect is an independent mobile vehicle inspection company providing professional pre-purchase vehicle inspections across Australia.

Our services include, but are not limited to:

Pre-purchase vehicle inspections
Mechanical condition assessments
Vehicle safety inspections
Exterior and interior inspections
Engine inspections
Paintwork inspections
Suspension and brake inspections
Vehicle photography
Written inspection reports

3. Information We Collect

We may collect personal information that is reasonably necessary for the operation of our business.

Customer Information

This may include:

Full name
Residential address
Postal address
Email address
Mobile number
Business name (where applicable)

Vehicle Information

Vehicle make
Model
Year
Registration number
VIN (Vehicle Identification Number)
Odometer reading
Vehicle location
Seller information
Inspection address

Booking Information

Inspection package selected
Preferred inspection dates
Booking history
Appointment details
Customer enquiries
Communication records

Payment Information

Payments are securely processed by third-party payment providers.

MotorInspect does not store complete credit card or debit card details.

We may receive confirmation of:

Payment status
Transaction ID
Payment amount
Invoice number

Website Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Referring website
Date and time of visit
Pages viewed
Website usage statistics

4. How We Collect Information

We collect personal information when you:

Complete an online booking
Request a quote
Contact us by phone
Send us an email
Submit an online enquiry
Communicate via social media
Complete website forms
Subscribe to updates
Make a payment
Upload documents or photographs

We may also receive information from:

Vehicle sellers
Payment providers
Technology service providers
Third-party booking platforms

5. Why We Collect Your Information

We collect your information to:

Provide vehicle inspection services
Arrange appointments
Contact vehicle sellers
Allocate inspectors
Confirm bookings
Process payments
Issue invoices
Prepare inspection reports
Deliver inspection reports
Respond to customer enquiries
Improve customer service
Prevent fraud
Maintain business records
Comply with legal obligations

6. Legal Basis for Collection

Where required by law, we collect personal information only where:

You have provided consent;
It is necessary to perform a contract with you;
We are required to comply with legal obligations; or
It is reasonably necessary for our legitimate business operations.

7. Disclosure of Personal Information

Your personal information may be shared with:

MotorInspect inspectors
Vehicle sellers (only where necessary to arrange inspections)
Payment processors (such as Stripe)
Website hosting providers
Booking platform providers
Email and SMS providers
Cloud storage providers
Professional advisers
Government authorities where legally required

We do not sell your personal information.

We do not rent your personal information.

We do not share your information with third parties for their marketing purposes.

8. Inspection Reports

Inspection reports are prepared exclusively for the customer who purchased the inspection.

Reports may contain:

Vehicle photographs
Mechanical observations
Cosmetic observations
Safety findings
Recommendations
General comments

Inspection reports are confidential.

MotorInspect will not release inspection reports to any other person without the customer's consent unless required by law.

9. SMS and Email Communications

By making a booking, you consent to receiving communications from MotorInspect relating to your inspection.

These may include:

Booking confirmations
Inspection updates
Appointment notifications
Payment confirmations
Inspection completion notices
Delivery of reports
Customer support communications

We may also send occasional promotional communications where you have consented. You may opt out of marketing communications at any time.

10. Cookies

Our website uses cookies and similar technologies to:

Improve website performance
Analyse website traffic
Remember your preferences
Improve customer experience
Measure advertising effectiveness

You may disable cookies through your browser settings; however, doing so may affect website functionality.

11. Third-Party Services

MotorInspect may use trusted third-party service providers, including:

Stripe (payment processing)
Jotform (online booking forms)
Google Maps
Google Analytics
Google reCAPTCHA
Microsoft 365 or Google Workspace
Cloud storage providers
SMS providers
Email service providers

These providers maintain their own privacy policies and security practices.

12. Data Security

MotorInspect takes reasonable steps to protect your personal information from:

Loss
Misuse
Unauthorised access
Alteration
Disclosure
Destruction

Security measures include:

Secure encrypted websites (HTTPS)
Password-protected systems
Limited staff access
Secure cloud storage
Regular software updates
Secure payment processing

While we take reasonable precautions, no method of transmission over the internet is completely secure.

13. Overseas Disclosure

Some of our service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure those providers maintain privacy protections comparable to Australian privacy standards.

14. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Meet legal obligations
Resolve disputes
Maintain accounting records
Enforce our agreements

When no longer required, information is securely deleted or de-identified where practicable.

15. Access and Correction

You may request access to the personal information we hold about you.

You may also request corrections if your information is inaccurate, incomplete or out of date.

Requests should be made using the contact details below.

16. Complaints

If you believe your privacy has been breached, please contact us first so we can investigate and attempt to resolve your concerns.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

17. Children's Privacy

MotorInspect's services are intended for adults.

We do not knowingly collect personal information from children under 18 years of age.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The latest version will always be published on our website with the updated effective date.

19. Contact Us

If you have any questions about this Privacy Policy or the handling of your personal information, please contact us:

MotorInspect

Email: info@motorinspect.com.au

Phone: 0412 080 797

Website: www.motorinspect.com.au

20. Acceptance of this Privacy Policy

By accessing the MotorInspect website, requesting a quote, booking an inspection or using our services, you acknowledge that you have read, understood and accepted this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.